Last updated: April 15, 2026
You may cancel your pre-order for a full refund at any time before your order ships. To cancel, email us at hello@2candleco.com with your order number. We'll process your refund within 5–7 business days.
We accept returns within 30 days of delivery for items that are unused and in original condition. To initiate a return, email hello@2candleco.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
If your candle arrives damaged, please email us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund — your choice. No need to return the damaged item.
Each candle in Drop 1 has a minimum production threshold. In the unlikely event a scent does not reach its threshold, pre-orders for that scent will be fully refunded. We will notify affected customers by email.
Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank, it may take an additional 3–5 days to appear on your statement.
Questions? Email hello@2candleco.com — we respond within 1 business day.